Shipping policy
SHIPPING POLICY
Last updated: July 21, 2026
Carry One Creations is operated by KRUZICHI CONSUMER GOODS STORE. We currently fulfill orders within the Philippines.
PRODUCTION AND DELIVERY
Most products are personalized or made to order. Production time is separate from courier delivery time. The estimated production schedule is shown on the product page, quotation, or order confirmation. Rush service is subject to available production slots and does not guarantee courier delivery by a specific date.
SHIPPING FEES
Shipping fees are shown at checkout or confirmed before payment. Additional charges may apply for remote areas, oversized orders, re-delivery, or an address correction requested after dispatch.
ORDER CONFIRMATION
We may contact you to confirm personalization, artwork, quantity, address, and delivery details before production or dispatch. Orders with incomplete or unconfirmed information may be delayed.
DELIVERY ESTIMATES
Courier delivery times are estimates and begin after the order has completed production and has been handed to the carrier. Delays caused by couriers, weather, holidays, traffic, service interruptions, or other events outside our reasonable control may occur.
TRACKING AND RECEIPT
Tracking information will be provided when available. Customers are responsible for providing a complete and accurate recipient name, phone number, and delivery address and for making reasonable arrangements to receive the parcel.
FAILED DELIVERY OR RETURN TO SENDER
If a parcel cannot be delivered because of an incorrect or incomplete address, unavailable recipient, refused delivery, or unclaimed shipment, the customer may be responsible for re-delivery charges. We will contact the customer before reshipping.
DAMAGED, LOST, OR INCORRECT ORDERS
If an order arrives damaged, incomplete, or incorrect, contact us promptly with the order number and clear photos or video of the product and packaging. For parcels showing no movement or confirmed lost by the courier, contact us so we can coordinate the appropriate next step. Remedies are handled under our Return and Refund Policy at https://carryone-creations.com/policies/refund-policy and applicable Philippine law.
CASH ON DELIVERY
Cash on Delivery is available only for eligible orders and locations shown at checkout. Personalized orders may require confirmation before production. Please prepare the amount shown in your order confirmation and follow any courier instructions.
CONTACT
Email: marwin@craftimar.com
Customer service: +63 949 653 3588