Refund policy

RETURN AND REFUND POLICY

Last updated: July 21, 2026

Carry One Creations is operated by KRUZICHI CONSUMER GOODS STORE. We make personalized and made-to-order products, so please review your names, photos, artwork, sizes, quantities, delivery details, and approved proof carefully before production.

CANCELLATIONS AND CHANGES
You may request a cancellation or change before production begins. Once a design has been approved or production has started, we may be unable to cancel or change the order because materials and labor have already been committed. If we can accommodate a late change, additional charges and a revised completion date may apply.

CHANGE-OF-MIND RETURNS
Because personalized products are made specifically for the customer, we do not accept returns or exchanges for change of mind, incorrect information supplied by the customer, or dissatisfaction with an approved design when the item is not defective. This does not affect rights provided by Philippine consumer law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, incomplete, or different from the confirmed order, contact us promptly, preferably within 7 calendar days of delivery. Include your order number and clear photos or video showing the item, packaging, and issue. We will review the case and provide an appropriate remedy, which may include repair, replacement, or refund, consistent with applicable Philippine law.

RETURNS
Please contact us before returning an item. Unauthorized returns may not be accepted. Items approved for return should be sent in their received condition with the packaging and included parts when reasonably possible. We will provide return instructions after reviewing the case.

REFUNDS
Approved refunds are returned through the original payment method when available. Processing time depends on the payment provider or bank. Original delivery charges are generally non-refundable unless the issue resulted from our error or the item was defective.

CUSTOMER-CAUSED DAMAGE
We cannot provide a free repair, replacement, or refund for damage caused by misuse, improper handling, unauthorized alteration, normal wear, or failure to follow care instructions.

CONTACT
Email: marwin@craftimar.com
Customer service: +63 949 653 3588

Nothing in this policy limits any mandatory rights or remedies under the Consumer Act of the Philippines and other applicable laws.